Real-time helps you win on big launch days

This is our third post in a blog series on using real-time data to win in SEM. Today, we’re writing about the importance of real-time for product launches.

If you’re a marketer, a product launch can translate into a long list of to-dos - from updating your website with product, pricing, and promotional information, to setting up your campaigns for maximum exposure.

Then, you have to carefully monitor sales and respond to real-time changes in consumer demand. While some retailers receive and act on performance data after 24 hours, this lag can result in a significant lost opportunity for others. Real-time data helps you act in the first crucial minutes and hours of a launch.

Real-time data and the tools to act on it in DoubleClick Search can help make your launches a success. Automated bid strategies update bids multiple times per day to meet business goals. Up-to-the-minute conversion reporting means you can see sales as they come in, make adjustments, and ensure your changes are live across all engines as fast as you react.

Real-time becomes even more crucial in competitive markets when, for example, a single product is launching in numerous retail outlets at once. To illustrate this, we’ll use some examples from the mobile industry. With the release of the iPhone 6 and Moto 360 in September, and with pre-sales having opened for the Nexus 6 on October 29, autumn is a big launch season for mobile retailers. 

How important was real-time on these days? An example from the days following the iPhone 6 launch shows that DoubleClick Search responded to breaking trends throughout the day, and updated relevant advertisers’ bids an average of eight times, sometimes topping out at 13 bid changes per day during the highest-peak days. These frequent changes were made to drive incremental revenue or to push ads to the top of the page. Without DoubleClick Search’s real-time data and real-time bid strategies, these advertisers would have been left with their original bids for the whole day—missing out on opportunities for more sales.

But real-time is about more than just changing bids frequently. It is about knowing what is happening, like understanding what is and isn’t converting. During big events, the propensity for your keywords to convert can change dramatically. A big launch like one for the iPhone or Android generates many curiosity-seekers who - while not in-market - will be looking for information. Do these clicks matter for your business? Real-time conversion data shows you the answer, separating out keywords that drive revenue from those that just capture browsers, and distinguishing, in real-time, how they in relation to a big market event. With all of this real-time visibility available directly in your reporting, you can make quick decisions on whether you want to be in-market for non-converting keywords that may yet be important for your brand to stay out there. Automated bidding rules can make this even more responsive.

Jeffrey Mysel with Digitas LBi explains how real-time data was key for a successful launch and promotion of the Moto360 smart watch:

“Capturing demand for the Moto360 product launch was a crucial piece to our marketing program, and even more so for paid search. Having the benefit of real-time data gave us the flexibility to pulse our budget during important sales windows, as the team was able to monitor data and make adjustments on peak days. With DoubleClick Search, we were able to maximize our budget and make quick decisions to manage public demand, meet client needs, and keep our program in line with product inventory.” 

Real-time data can also be extremely useful for big seasonal events. As the holidays approach, our next post will highlight how DoubleClick Search clients used real-time data to take advantage of Black Friday and Cyber Monday this year.

Forrester Report: A Faster Pace for Retail Paid Search

The real-time imperative 
Real-time matters in retail search because external events continuously affect demand. Whether planned events like Black Friday, or unplanned ones like the next big snow day, campaigns that were optimized for demand are suddenly altered by new market realities. The speed at which a retailer’s search management tool can “see” the new behavior and adapt to it will help to determine how successful campaigns are over time, and because events can shift quickly, speed is ever-more important for success.

We know how important it is for our retailers to be running profitable campaigns with a minimum of ongoing manual effort. It’s why we’ve consistently invested in tools to be faster. From instant conversion data and intra-day bidding to integration with Google Merchant Center for ad creation and management, we’re committed to developing tools to support speed in search.

Understanding how retailers use real-time 
Today, in partnership with Forrester, we’re launching a study that shows how retailers access and use real-time tools to stay ahead in the digital game.

What we found was… opportunity 
According to Forrester’s survey, only 20% of retail search marketers have access to real-time conversion data, and less than half can see conversions before the next business day.

In addition to response times, we found that, on average, marketers are only able to merchandize about half their inventory in search ads, even though long-tail products can represent a significant revenue opportunity.

Get the full report
For all the results, along with Forrester’s recommendations for retail search success, check out the full report at Think with Google. To get the latest research, communications and case studies from DoubleClick, sign up for one of our newsletters.

DoubleClick Search Academy: Make the grade with customized, self-paced training

Last week, we shared some digital marketing flashcards to help you go back to school, DoubleClick style (Take a look at our day 1, day 2, day 3, day 4, and day 5 flashcards).

Today, we're helping you further your DoubleClick Search education by introducing DoubleClick Search Academy, an easy-to-use, self-paced learning path designed to guide you through core DoubleClick Search online help and training courses -- based on your role and how you use the tool.

We’ve heard from users that they need more customized learning based on how they use DoubleClick products. If you’re a trafficker, you might need a broad understanding ranging from the basics all the way to advanced features to maximize search campaign performance. If you’re an analyst, you might not need to know all the details a planner might be responsible for, but you might still like to know how conversion data is tracked and how to monitor day-to-day performance for reporting insights.

DoubleClick Search Academy includes these checklists:

• Basics for new users: Understand the benefits of a search engine management tool using our core curriculum, including DoubleClick Search Fundamentals eLearning and certification.
• Implementation guide: Learn how to implement a new DS account and launch a basic campaign.
• QA and troubleshooting: It’s not shop class, but you’ll learn all about QA’ing tags, troubleshooting common Floodlight tag issues, and more.
• Advanced topics: Become an expert by learning about advanced DS integrations and topics. Learn about formula columns, shopping campaigns, bid strategies, inventory-aware campaigns, and executive reporting.

Since DoubleClick Search Academy covers a lot of material, we’ve set it up in checklist format so you can track progress by checking the boxes at the end of each step. Your progress will be saved so if you have to take a break, you can come back anytime and pick up where you left off.

Whether you’re a freshman trafficker adjusting your search marketing beanie, an analyst on the Dean’s list, or a planner feeling like a 5th year student, you can find customized training based on your role to help you ace DoubleClick Search.

Go for extra credit and sign up to receive DoubleClick training updates in your inbox.

Posted by Justine Thomas, DoubleClick Search Product Trainer

The Search Agency saves times and discovers insights at scale with executive reporting from DoubleClick Search

The search marketing landscape can change quickly and marketers need tools that can adapt just as fast - to understand immediate opportunities, and react if necessary. Late last year, we announced executive reporting from DoubleClick Search to give marketers the ability to see their campaign performance quickly, across their entire business or in any specific view. Today, we’d like to highlight how a top digital agency has found success with our tools to increase efficiency and get a better handle on their business.

With hundreds of clients around the globe, The Search Agency’s leaders were finding it increasingly hard to keep an eye on the health of their business. Keen to quickly understand the performance while eliminating time-consuming monthly and quarterly reporting tasks, they adopted executive reporting from DoubleClick Search to help oversee company’s interests.

The team needed a way to get the big picture—fast. They also had to have details such as monthly and quarterly reports of all the agency’s business, aggregated for industries or individual clients, with in-depth costs by month, quarter or device.

“That kind of detail is essential for day-to-day work, but also for quick KPIs,” says Wiratunga. “If I’m walking into a board room with my department leads about a certain client or if I get called into a meeting with 15 minutes to prep, I need a way to see—on the fly—exactly what’s happening with an account and all of its issues.” 

After implementing executive reporting, Wiratunga was able to save multiple hours each month and quarter by eliminating repetitive reporting tasks for his team, and focusing them instead on more strategic work. He was also able to prepare for client escalations on short notice as needed. To get the full scoop on The Search Agency’s success, read the full customer story here.

Learn DoubleClick Search fundamentals: join an upcoming webinar

If you're interested in developing your DoubleClick Search expertise, try our online eLearning and certification, then join our upcoming webinars to learn more. Register through the Training page in the DoubleClick Search Help Center (sign-in required). While you’re there, you can also learn more about our latest product releases.

DoubleClick Search Fundamentals eLearning and Certification 
Get an overview of how to manage large search campaigns in DoubleClick Search. This online, self-paced training course is designed for new and current DoubleClick Search users who want to understand the basics of campaign management, reporting and bid optimization.




Review the material, test your knowledge, and print out your certification when you pass. The course and exam are now available in select languages, including Spanish, Japanese, German, and Portuguese-Brazilian – try it today. Register



Upcoming webinar: Using Analytics Data Successfully in DoubleClick Search – 3/11 
Join this webinar to learn more about Analytics best practices, analyzing Analytics data in DoubleClick Search and how Analytics integrates with specific features, such as formula columns, bid strategies and rules. Co-led with our Analytics trainer. Register

Pre-recorded webinars available 
In case you missed a previous webinar, check out the recorded webinars page in our Help Center – you might be able to find a pre-recorded session ready to watch. We offer numerous videos, including previous New Feature Trainings, as well as videos on the Performance Bidding Suite, Reporting, Campaign Management, and more.

For more DoubleClick Search training updates, stay tuned on the DoubleClick Search blog, or follow us on Google+.

Posted by the DoubleClick Search Team

Success with DS series: Advanced features in executive reporting

This is the third post in our "Success with DS" series, highlighting tips and tricks around key DoubleClick Search features. Today’s submission is from Stephanie Bean -- DoubleClick Search Technical Product Specialist, and highlights some of the advanced capabilities of our newest launch -- executive reporting. 

We recently launched executive reporting -- a powerful new way to create custom visual reports to analyze data and share with your end clients, teammates and managers. As you sit down for a slice of pumpkin pie for the holidays, consider whipping together some useful pie, line and bar charts!

Executive reporting offers a number of advanced features that make holistic campaign reporting and analysis even more powerful. Today we’ll talk about two of them: downloading data and merging objects.

Download and share reports easily: 
Let’s say your management team is requesting a monthly report to understand how campaigns are performing, but they want something they can decipher at a glance, not a spreadsheet full of numbers. What should you do? This is a great use case for executive reporting. You can segment and visualize the data as needed in the DoubleClick Search UI, download the report, and quickly share it with management.

Tip: Reports can be downloaded as Microsoft Excel, but don’t forget about the option of saving or printing as PDF!



Merge objects to see trends across campaigns: 
While executive reporting includes all your search-based metrics, including engine stats, Google Analytics metrics, Floodlight columns, formula columns, and labels, we understand that you may want to analyze them across different lines of business within a single chart. Perhaps management wants to see how brand vs. non-brand terms are performing across your retail business. When multiple advertisers are included in one report, executive reporting identifies objects with the exact same name, such as Floodlight columns and labels, and merges them.

Tip: To take advantage of opportunities with merging, consider implementing a consistent naming convention for your labels across advertiser accounts.

Happy reporting!

Success with DS series: Shortcuts to time savings with automated rules

This is the second post in our "Success with DS" series, highlighting tips and tricks around key DoubleClick Search features. Today’s post comes from Vijay Reddy, DoubleClick Platform Solutions Consultant.

Last time, we heard Technical Specialist Emily Brodman talk about how you can enjoy the rest of your summer vacation with inventory-aware campaigns that automatically create and update your search campaigns, based on your Google Merchant Center feed. But now summer's gone, and Halloween's just around the corner. We figured you could use some of the time you save after implementing the automated rules below to put the finishing touches on your costume.

You may already know the basics of automated rules. You may know that it’s an easy, reliable way to save time by automating the tasks you do everyday. But did you know you could use rules to detect a downward trend in your campaign volume, increase your budget to reverse the trend, and to label keywords for easy reporting. Too good to be true? It’s not. We’ll start small and work our way up to doing exactly that. Navigate to the campaigns tab of a particular engine account, select a couple of campaigns you want the rule to apply to, then configure as follows: 1) Set your condition

2) Set your action to “Notify only”

3) Schedule the rule to run and click “Save rule”

Easy as 1,2,3 (literally)!

Tip: The date range your condition is evaluated over is the date range of the view you created the rule from. You may be thinking, “This is great and all...but in the real world, different campaigns have different volumes. Does this mean I have to create a new rule of every campaign?”

Formula columns to the rescue!  

Instead of triggering off a static click threshold, let’s create a formula column that detects a trend in click volume: Create a formula column called “% Change Clicks.” You can copy the below formula: to_percent((Clicks.for_Date_Range(Yesterday()) -Clicks/num_days())/(Clicks/num_days())) Now recreate the previous rule, but this time trigger off the formula column you just created:

You now have rule that detects if yesterday’s clicks have dropped more than 30% below the trailing 7 day average! Tip: If you liked that formula column, you can see several more creative examples of formula columns in action here. Now, as Emeril  would say, “Let’s kick it up a notch!” Our rule currently just notifies us that volume is trending down, but it doesn’t actually do anything about it. Enter Actions!

Different object types have different actions available. For example, a rule on keywords would have the option to change its landing page or max CPC. Rules on campaigns have their own menu of actions. Since the rule in question is detecting a drop in click-volume, it may make sense to bump up the campaign’s budget in an attempt to get volume back up. Just model your action like below:

Mission accomplished! What’s that you say? You want MORE automation? I thought you’d never ask. Extra Credit:

If you thought Rules +formula columns was a powerful combo, wait till you throw labels into the mix. Try creating a parallel rule  that runs with the same condition as the previous rule, but instead of increasing budget it adds a label (e.g. “Budget Auto-Increased”). Now go back to the first rule and add NOT having that label as a condition for the first rule. This effectively means the each campaign can only be auto-increased once. What other creative ways can you think of to combine rules, formula columns, and labels?

Dialing up better measurement: Announcing integration with top call tracking services

Today, we’re happy to announce new integrations that make it even easier for DoubleClick Search customers to track and report on conversions that happen via phone after interactions with search ads. Recent research shows that over half of smartphone users are taking advantage of click-to-call ad features from Google and others. In addition, around 7% of all mobile searches result in a phone call to a business, so understanding the impact of call data is important to analyzing and optimizing campaign ROI.

Ever since DoubleClick Search introduced the Conversions API, advertisers have been able to upload and report on the offline activities and conversions that make sense for their business, and take advantage of those insights in near real-time. Now we’re happy to announce official integrations with many of the major call tracking service providers in the US, EMEA and Australian/SEA markets.

Americas: CallCap, Century Interactive, Infinity Tracking, Marchex, Mongoose Metrics, ResponseTap  

UK/Europe: Infinity Tracking, ResponseTap

Australia/SEA: AVANSER, Delacon

We’re continuing to evaluate other providers for integration on an ongoing basis.

How advertisers and agencies benefit

Cramer Krasselt, an ad agency based out of Chicago, had historically used a number of tactics to measure offline conversions that resulted from their online campaigns. “We knew a lot of conversions were happening where the primary conversion occurs offline,” mentions Rocky Yost, Senior Analyst at Cramer Krasselt, “but we didn’t have an easy way of connecting it to our online campaigns.”

Yost continues, “Because of call tracking integration into DoubleClick Search technology, we now have one place to get reporting. And because it’s automatically uploaded into DoubleClick Search, conversions from customer calls are now also a part of DoubleClick Search bidding models. This integration has improved ROI by decreasing cost per click, giving us better positioning in search results, and in general, the bid management system is able to make a better choice because it has a more complete picture of completed transactions.”

Moreover, advertisers are able to see these conversions in near real-time, and can use the insights gained in both reporting and automated bid optimization immediately, instead of waiting 24 hours or more. As always, all reporting is aggregated and anonymous, and these conversions are not used to target advertising.

Continuing to invest for the future

We’re currently planning the next extensions of the Conversions API and offline conversion tracking. Stay tuned to the blog and our Google+ page for more.

Attend an upcoming DoubleClick Search training

If you're interested in boosting your DoubleClick Search expertise, join our upcoming webinars to learn more. Register in the DoubleClick Search Help Center, or through the links below. While you’re there, be sure to read about our latest product releases.

DoubleClick Search Fundamentals eLearning and Certification

This on-demand, self-paced training course is designed for new and current DoubleClick Search users who want to understand the basics of campaign management, reporting and bid optimization. Review the material, test your knowledge, and print out your certificate when you pass the exam.

Register

Once you're comfortable with the fundamentals, join us for one of our monthly webinars.

New feature release webinar

Stay up to date on all the latest DoubleClick Search features. This monthly webinar will review new features and updates launched over the previous month.

• Thursday, August 1st at 4:00PM GMT Register
• Thursday, August 1st at 10:00AM PT / 12:00PM ET Register

Advanced new features webinar

This webinar will review advanced topics to help automate key daily tasks. Topics include Rules-based automation, scheduled edits and Landing page testing.

• August 7th 1:30PM AEST (Australia) Register

Advanced reporting

This webinar reviews key advanced reporting features like formula columns, budget pacing reports, and web queries.  

• August 8th  at 4:00PM GMT / 10:00AM PT Register

Automating key tasks

This webinar reviews key features to help you automate and streamline key workflow elements including scheduled reports, scheduled edits, landing page testing, and DoubleClick Search labels.

• August 15th at 4:00PM GMT / 10:00AM PT Register

You can register for all trainings through the training registration page in our Help Center. Be sure to check the time zone to make sure you’re registering for the most convenient class.

And, if you can’t join us for a live webinar, we also make recordings available.

We hope to see you soon!