Dear Customers,
The holiday season is fast approaching and your DoubleClick Search support team would like to share our customer support availability during the festive period.
New Advertiser Setup Requests
In order for us to help you meet your holiday deadlines for new advertiser setups, please submit completed forms by Thursday, 16th December.
Customer Support Availability
Between 20th December and 4th January, the DoubleClick Search Support Team will be operating with reduced staff. All queries will be answered as quickly as possible but in some cases turnaround times may be slightly longer than usual. Also during this time, please ensure that all Customer Support emails to ds-support@google.com are in English.
Office Hours:
Friday, 24 December
- EMEA: Offices open 09:00 - 13:00 (FR office closed)
- US: Offices closed
Saturday, 25 December
- EMEA: Offices closed
- US: Offices closed
Sunday, 26 December
- EMEA: Office closed
- US: Offices closed
Monday, 27 December
- EMEA: Offices open 09:00 - 18:00 (UK office closed)
- US: Offices closed
Tuesday, 28 December
- EMEA: Offices open 09:00 - 18:00 (UK office closed)
- US: Offices open
Wednesday, 29 December
- EMEA: Offices open 09:00 - 18:00
- US: Offices open
Thursday, 30 December
- EMEA: Offices open 09:00 - 18:00
- US: Offices closed
Friday, 31 December
- EMEA: Offices open 09:00 - 13:00
- US: Offices closed
Saturday, 1 January
- EMEA: Offices closed
- US: Offices closed
Sunday, 2 January
- EMEA: Offices closed
- US: Offices closed
Monday, 3 January
- EMEA: Offices open 09:00 - 18:00 (UK office closed)
- US: Offices closed
Tuesday, 4 January onwards: Standard office hours resume
If you have any questions regarding the message above, please contact your Technical Account Manager or email Customer Support via ds-support@google.com.
Regards and happy holidays,
Your DoubleClick Search support team
